Privacy Policy indo62

1 Introduction

Indo62 ("we", "Platform", or "company") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the website, mobile application, and all services offered by indo62.

This document is prepared in accordance with international data protection best practices and forms part of Terms and Conditions indo62. By using our platform, you acknowledge that you have read and understood this Privacy Policy.

2 Personal Data We Collect

Indo62 only collects personal data necessary to provide safe, fair, and compliance-ready services. The following are the categories of data we collect:

a) Information You Provide Directly

b) Information Collected Automatically

c) Information From Third Parties

In certain cases, we may receive information about you from identity verification service providers, payment providers, and compliance partners integrated with our platform. This information is used solely for verification and security purposes.

3 How We Use Your Personal Data

The personal data we collect is used solely for legitimate purposes directly related to the provision of indo62 services. Specifically, your data is used to:

• Account management: Creating, verifying, and managing your account on the indo62 platform, including any required KYC processes.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Legal compliance: Meeting compliance and reporting obligations set out by applicable laws and regulatory bodies.
• Service improvement: Analysing usage patterns to improve the overall user experience and platform performance.
• Service communications: Sending important notices related to your account, transactions, terms updates, and security information.
• Customer Support: Helping resolve technical issues or queries you raise with our support team.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate support.

4 Data Sharing and Disclosure

Indo62 does not sell or transfer your personal data to third parties for commercial purposes. However, in certain situations, we may share your information with the following parties:

All third parties who receive your personal data are required to comply with strict data protection standards and may only use that data for purposes specified in a written agreement with indo62.

5 Cookies and Tracking Technologies

Indo62 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform to help us identify and resolve technical issues.
• Functional Cookies: Saving your preferences such as language, currency, and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns and traffic in aggregate, anonymised form for continuous improvement.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality or performance of the platform. For more information on managing cookies, please refer to your browser's help guide.

6 Data Security

Indo62 continually invests in security infrastructure to ensure your personal data remains protected at all times. The security measures we employ include:

• End-to-end encryption: All data communications are protected by 256-bit SSL/TLS encryption that cannot be intercepted.
• Multi-layer access control: Only staff who have been granted specific authorization and require the information are permitted to access members' personal data.
• 24/7 Monitoring: A threat detection system operates around the clock to identify and respond to any unauthorised access attempts.
• Regular security audits: Penetration testing and security audits are conducted regularly by independent experts.
• Two-factor authentication (2FA): Additional security layers are available for all member accounts to prevent unauthorised access.

7 Data Retention Period

Indo62 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:

• Active account data: Stored throughout the duration of your active membership.
• Closed account data: Retained for a minimum of 5 years after account closure for legal compliance and audit purposes.
• Financial transaction records: Stored for 7 years in accordance with financial reporting and anti-money laundering requirements.
• Access and security logs: Stored for 12 months for security investigation purposes if required.
• KYC documents: Retained for 5 years after the business relationship ends, in line with international compliance standards.

Once the defined retention period has expired, your data will be securely deleted or anonymised using methods that do not permit recovery.

8 Your Rights Over Personal Data

As a data subject, you have the following rights regarding your personal data held by indo62:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances, subject to legal compliance requirements.
• Right to Restrict Processing: Request that we restrict how we use your data under certain circumstances.
• Right to Object: Object to the processing of your data for specific purposes, including direct marketing.
• Right to Data Portability: Request that your data be transferred in a machine-readable format to you or a third party you designate.

To exercise any of the above rights, please contact the indo62 customer support team. We will process your request within 30 calendar days from the date of receipt. In complex cases, this period may be extended up to 60 days with appropriate notice to you.

9 Children's Data

The indo62 platform is intended for individuals aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

If we find that we have collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe we may be holding a child's data, please contact us immediately.

10 Third-Party Links and Services

The indo62 platform may contain links to third-party services or content integrated within our ecosystem, such as game providers and payment gateways. This Privacy Policy applies only to data collected and processed directly by indo62.

Indo62 is not responsible for the privacy practices of third parties. We encourage you to read and understand the privacy policy of any third-party service you use through our platform.

11 Privacy Policy Amendments

Indo62 reserves the right to amend this Privacy Policy from time to time in line with changes in law, technology, or our business practices. Any material amendments will be communicated to you through:

• A clear notice on the platform's home page or within your account.
• Email to the address registered with your account at least 14 days before the amendments take effect.

The latest version of this Privacy Policy is always accessible on this page. The most recent update date will be noted at the top of the document. Continued use of the platform after any amendments take effect constitutes acceptance of the updated policy.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our data protection team:

We aim to respond to all privacy-related enquiries within 3 working days. For more complex cases involving data rights requests, the processing period is up to 30 calendar days.